Return Policy
At Carvan we understand that sometimes a product may not meet your expectations or needs. That's why we have a hassle-free return policy in place to ensure your satisfaction.
7-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all our products. If you are not completely satisfied with your purchase, you can return it within 30 days of receiving it for a full refund. No questions asked.
Return Process
To initiate a return, simply contact our customer service team within 7 days of receiving your order. They will provide you with a return authorization number and guide you through the return process.
Return Shipping
If you decide to return a product, you will be responsible for the return shipping costs. We recommend using a trackable shipping method to ensure that your return reaches us safely.
Refund Process
Once we receive your returned item, our team will inspect it to ensure that it is in its original condition. Once approved, we will process your refund within 5 business days. The refund will be issued to the original payment method used for the purchase.
Exchanges
If you would like to exchange a product for a different size or color, please contact our customer service team. They will assist you in finding the right replacement and guide you through the exchange process.
Exceptions
While we strive to provide a seamless return experience, there are a few exceptions to our return policy. The following items are not eligible for return:
- Products that have been used, damaged, or altered
- Products without their original packaging
- Personalized or customized products
Contact Us
If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team. They are available to assist you and provide further information.
Thank you for choosing Carvan . We appreciate your business and strive to ensure your satisfaction with every purchase.